Cosmetic packaging and skincare packaging manufacturers

Do You Have Any Questions?

F. A. Q

Lorem ipsum dolor sit amet, consectetur adipiscing elit. We’re here to help! Below you’ll find answers to some frequently asked questions.

General

Semepack provides a wide range of cosmetic packaging solutions including skincare, beauty, and perfume packaging, as well as personal care and pharmaceutical packaging. Our offerings include bottles, jars, tubes, and customized decorative services.

For our existing stock samples, we provide them to you free of charge. However, for samples customized with your own logo or specific design requirements, we charge a sample fee. This fee varies depending on the specifics of the customization. Importantly, this sample fee will be refunded to you when you place a large order with us.

For non-customized inventory products, our MOQ is as low as 1 pcs. However, for the sake of packaging protection and cost-effectiveness, we recommend purchasing by the box. As for customized products, the MOQ ranges from 1,000 to 10,000 units. This depends on the availability of bottles, caps, or pump heads in our stock. If we have these in stock, the MOQ can be as low as 1,000. If not, the MOQ will be 10,000.

Yes, we do have comprehensive catalogues available for our clients. These catalogues, which we refer to as albums, are available for download. They offer a detailed view of our wide range of cosmetic packaging solutions, showcasing various designs, materials, and customization options. If you are interested in viewing our catalogue, please contact us directly. We will provide you with the necessary information on how to access and download our catalogues, so you can explore our offerings at your convenience.

es, all of Semepack's products are BPA-free. We are committed to providing packaging solutions that are not only aesthetically pleasing but also safe and compliant with health standards. Our commitment to using BPA-free materials reflects our dedication to the well-being of our customers and end-users.

We welcome clients for factory inspections, which can be conducted via video or on-site, adhering to the principle of transparency and integrity.

To ensure compatibility, Semepack will provide samples for you to test. You can conduct product testing in a laboratory using the container options we provide. Our team can assist you by explaining the methods commonly used for various products to facilitate your testing process. This approach ensures that the packaging you choose meets your specific product requirements and maintains the integrity of your products.

At Semepack, we understand that each client has unique needs and preferences. While our website showcases our hot-selling products, it does not encompass the full extent of our capabilities. We are a comprehensive cosmetics packaging factory equipped to handle a wide range of packaging requirements. If you can't find the specific product you're looking for on our website, we encourage you to consult with us directly. We offer customization services for any type of cosmetic or skincare packaging you need, tailoring our solutions to meet your specific demands and design preferences.

We have stringent testing protocols, including functionality testing and product fit testing, to ensure that our packaging solutions are leak-proof and maintain the integrity of the cosmetic products.

Customization

Yes, Semepack has a dedicated team of over 20 designers who specialize in cosmetic packaging design. We offer free design proposals and can assist you from concept to 3D model creation.

Yes, Semepack offers a comprehensive range of customized decoration services for both bottles and accessories. We understand the importance of distinctive and appealing packaging in the cosmetic industry. Our decoration services include labels, silk printing, hot stamping, engraving, laser embossing, debossing, 3D printing, stickers, offset printing, sandblasting, spray painting, internal and external spraying, gradient spray painting, electroplating, water transfer printing, ice cracking, polishing, heat sublimation, and other techniques.

Semepack‘s customization services go beyond just design. We offer a comprehensive range of customization options to meet your specific packaging needs. This includes customizing the size, shape, and material of the packaging products. Additionally, we provide customization in printing and choice of lids or pump heads. We also offer customization for the outer packaging, including cartons, to ensure that every aspect of your product's packaging is tailored to your brand's unique identity and requirements.

Payment

At Semepack, we strive to make transactions as convenient as possible for our clients. We accept a variety of payment methods including all major credit cards, Western Union, TT (Telegraphic Transfer), Google Pay, and PayPal.

The deposit requirement at Semepack varies based on the type of product and delivery urgency. For products that are in stock or for orders that require urgent delivery, we require a deposit of 100% of the full payment upfront. This ensures immediate processing and dispatch. For customized products, we require a deposit of 30% of the full payment. This deposit is necessary to initiate the production of your customized order.

Orders

1. Determine your requirements:We start by comprehending your specific needs and preferences.

2. Provide design:Based on your requirements, we provide a design that aligns with your vision.

3. Sample approval:We then proceed with creating and obtaining your approval on a sample.

4. Order Confirmation:Smepack's packaging consultant team will provide you with a suitable packaging solution based on your needs, including quantity, materials, accessories, and decoration, and confirm with you.

5. Order fulfillment:We initiate the production and fulfill the order as per the agreed specifications.

6. Ensure your satisfaction:Our goal throughout the process is to ensure your complete satisfaction with the final product.

Yes, at Semepack, we ensure that all goods are thoroughly inspected before leaving our factory. Our rigorous quality control process is in place to guarantee that each product meets our high standards and your expectations.

Currently, our website does not support direct ordering. To place an order, we encourage you to consult with us directly. This approach allows us to provide you with better customized service, ensuring that your specific needs and requirements are fully met.

Yes, Semepack is equipped to handle urgent custom orders. For such cases, we can expedite the process and aim to deliver within approximately 15 days. This accelerated timeline is part of our commitment to cater to the unique needs and time constraints of our clients. Please do communicate the urgency of your order during the initial stages of your inquiry, so we can prioritize and manage the production schedule effectively.

In-Stock Products: For products that are in stock and do not require customization, our delivery time is approximately 7 days. This expedited process is ideal for clients needing quick turnaround times.

Customized Products: For products that require customization, once the design is confirmed, our typical delivery time ranges from 25 to 35 days. This timeframe is necessary to ensure that every aspect of your packaging meets Semepack's high-quality standards and fulfills your specific requirements. Please be aware that the delivery schedule can vary depending on the complexity and customization level of your order.

Generally speaking, orders cannot be cancelled once production has started, but we do understand that this will happen. Please let us know as soon as possible and we will do our best to resolve the issue. Fees may apply for materials that have been used.

Shipment

Yes, we offer comprehensive logistics and warehousing solutions. Our team can assist with international shipping, ensuring your products are delivered efficiently and securely to your desired location.

After-Sales Service

Absolutely! We provide fast and personalized post-sales service. Our dedicated team is responsible for handling any issues that arise after the sale, with a commitment to provide suitable solutions within three working days.

We have stringent testing protocols, including functionality testing and product fit testing, to ensure that our packaging solutions are leak-proof and maintain the integrity of the cosmetic products.

If you encounter a product quality issue, Semepack is committed to addressing your concern promptly. We will compensate for the issue on a 1:1 basis according to the quantity affected. It’s important to note, however, that we cannot offer changes, refunds, or remedies for any damage that is determined to be man-made. Our goal is to ensure customer satisfaction while maintaining fairness and integrity in our resolution process.

Sustainability

Sustainability is at the core of our operations. We offer packaging solutions made from eco-friendly and recyclable materials and continuously research new sustainable packaging technologies.

Creative Process

How Do We Craft Your Creative Cosmetic Packaging?

When it comes to creating the ultimate packaging for your cosmetic products, every detail matters. At Semepack, we blend art and innovation to turn your vision into reality.

Concept

Every great packaging begins with an idea. Whether it’s a sketch on a napkin or a fully-formed design, our team at Semepack collaborates with you to refine and enhance your concept.

Execution

Utilizing the latest technology and sustainable materials, our skilled artisans meticulously craft each piece of packaging. From elegant glass bottles to sleek plastic containers, every aspect is produced with precision and care

Delivery

The final step in our journey is delivering your custom-designed packaging safely to your doorstep. We manage all logistics with utmost care, ensuring that your products reach you in perfect condition, ready for the market.

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